Welcome to Customer Support Guide
Customer Support Article
. For a permanent link or to bookmark this article for further reading, click here.
Review: HP Online Customer Support
The HP Online Customer support provides one of the best services in the world of computer technology. HP is one of the high technology companies which supply customer support online. A study was made to evaluate and was conducted from a customer’s perspective online and the HP Online Customer Support received good ratings.
The customers find that there has been an improvement in site simplicity, which implies that the general usability of the site has been made easier. But above all the technical support for customers given by HP has also been commendable. Since technology costs have gone down and site usability is going up, customer support is one of the biggest purchasing considerations for HP.
Customer support sections in HP are formatted around specific home pages for each product. It is important to provide cost effective support to customers. The support sections of the website provide manuals, information and drivers. Like many other companies HP provides user manuals in varying formats, and there are specific to products including FAQs and updated drivers links.
A wide range of varying navigation methods are provided on the online customer support site. Even disadvantaged users like those who have poor eyesight can get better customer support on the HP website. The HP site is technically well architected to provide additional customer support.
User forums provide ample support to customers, as HP invests in updating and monitoring such forums. Online chat is a common mode of communication and it has begun challenging e-mail as the dialog of preference for the website. Most of the e-mail questions are answered helpfully in a time span of 24 hours, and sometimes real-time chat is also possible.
As HP is a high-technology company, there lesser sophisticated users logged in and asking for support for which the company provides a “how to” information as well. Unfortunately, technical customers are well taken care of on the HP website, whereas the newer or less technical customer is supported less. But there is a feedback option which is obviously being monitored to help improve customer support especially for the general public.
Of course there are customers who have been loyal to HP for years, but feel that their invaluable customer support is dwindling and should be revived again. HP online customer support is considered better than many other similar companies, but it still needs to be improved by giving fair treatment to its customers, whether they have a technical or non-technical background.
Customer Support Specific links
Customer Support News
Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups - San Francisco Chronicle (press release)
 The Next Web (blog) | Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups San Francisco Chronicle (press release) Online help desk solution teams up with next breed of innovators to make generating customer love easy and accessible to startups Walnut, CA and Chennai, India (PRWEB) May 17, 2012 Today Freshdesk, the fast growing online help desk solution, ... Freshdesk Launches $10M Future Fund Freshdesk launches Future Fund to help startups provide better customer care |
Tiger Global Backed Freshdesk To Launch $10Mn Future Fund - DealCurry
Tiger Global Backed Freshdesk To Launch $10Mn Future Fund DealCurry According to press release, with the Freshdesk Future Fund, startups can get up to three full-time customer support agents on Freshdesk's Garden plan free for an entire year. The plan includes multi-channel support capabilities with which startups can ... |
JD Power and Associates Reports: Hosted and Cloud-Based Services Continue to ... - MarketWatch (press release)
JD Power and Associates Reports: Hosted and Cloud-Based Services Continue to ... MarketWatch (press release) WESTLAKE VILLAGE, Calif., May 17, 2012 /PRNewswire via COMTEX/ -- Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the JD Power and Associates ... |
Pasco clerk of courts will reduce customer service hours - Tampabay.com
Pasco clerk of courts will reduce customer service hours Tampabay.com By Lee Logan, Times Staff Writer Pasco County clerk of courts Paula O'Neil said Friday that she will soon reduce customer service hours by an hour and a half each day after a "severe" budget cut approved by the Legislature this spring. |
Best Blog Hosting 2012 for Personal and Small Businesses - Seattle Post Intelligencer
Best Blog Hosting 2012 for Personal and Small Businesses Seattle Post Intelligencer The web hosting review site Top-Cheap-Web-Hosting.com announces the Best Blog Hosting for 2012 for personal and small businesses based on the supported blog software, performance, reliability, technical support, and price. The web hosting review site ... |